Damage Claim

Damage Claim Submission Instructions

Step 1: Confirm Eligibility

  • Check that your claim is within the 6-hour window following the delivery of your plants. Claims submitted after this period may not be eligible for review.

Step 2: Document the Damage

  • Take clear photographs of the damaged plants. Photos should clearly show the extent of the damage and include a view of the packaging if it contributes to the claim.

Step 3: Gather Required Information

  • Prepare the following details to include in your claim:
    • Order number
    • Delivery date
    • Description of the damage
    • Any relevant circumstances leading to or surrounding the damage

Step 4: Submit Your Claim

  • Use the link below to send us an email with your claim. Attach your photographs and include all the required information in your message. Please ensure that the subject line is “Damage Claim - [Your Order Number]” to help us process your claim quickly.

contact@rrhe.co.th

Step 5: Wait for Response

  • Our team will review your submission and respond within 48 hours. We may contact you for further information or to discuss the next steps, including potential replacement options.

Step 6: Resolution

  • Once your claim has been processed, we will inform you of the outcome. If a replacement is deemed suitable, details regarding the shipping and handling costs for the replacement will be provided.

Additional Notes

  • Ensure that all communications are clear and contain all the necessary details to facilitate a quick resolution.
  • Keep all original packaging and damaged items until your claim is resolved, as they may be required for further investigation or evidence.

Our Story

Founded in 2020 in Thailand, our rare plant nursery was born from the shared passion of Gijs Lamers from the Netherlands, Thanthira Nok from Thailand, and later, Eli Dreyer from the United States. Each founder brought unique perspectives and skills that quickly transformed our small venture into a globally recognized name in rare botanicals. Our commitment goes beyond merely selling plants; we strive to connect cultures and continents through our diverse plant offerings.

Supporting Botanical Research

A significant part of our mission is our commitment to the future of plant science. We allocate a portion of our profits to fund botanical research, supporting initiatives that explore sustainable plant cultivation techniques and advance our understanding of the botanical world. Through these efforts, we not only contribute to the global body of botanical knowledge but also ensure the longevity and diversity of plant species for generations to come.

Join Us on Our Green Journey

Our mission is to provide our clients worldwide with unparalleled access to rare and exotic plants, enhancing their spaces with unique greenery that inspires and delights. We aim to lead the way in the global horticultural market by promoting the appreciation of rare plants and sustainable gardening practices. By bridging different cultures with our plant offerings, we aspire to make the world a greener, more connected place.

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